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REPORT LOST OR STOLEN CARDS (after hours)

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To report our Debit Cards lost or stolen call 1-800-528-2273

To report our Credit Cards lost or stolen call 1-800-325-3678

 

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Business Hours

Our Main St. office is now closed for the duration of the renovation.  Please visit us at our Alpine Parkway office.

101 S Alpine Parkway, Oregon WI 53575

Drive - Thru

M-F 7:00 a.m. to 7:00 p.m.

Saturday 8:00 a.m. to 1:00 p.m.

Lobby

M-F 8:30 a.m. to 5:00 p.m.

Saturday 8:00 a.m. to 12:00 p.m.

 

Phone:  608-835-3168

Fax:  608-835-7106

 

Data Breaches

 

It seems like every other month there is a data breach at a large retailer.  It can be confusing and a bit scary for the average card user.  If your information was part of a breach the first thing you should do is vigilantly watch your account and check for unauthorized or fraudulent charges. You should contact the bank immediately if unfamiliar charges appear on your account.  Meanwhile, we are working behind the scenes to make sure you are protected.  The large retailers contact banks with lists of possibly compromised cards.  If your card number appears on one of these lists, the first thing we will do is order you a new card.  As long as your card has not had any fraudulent charges we will keep it open until you receive the replacement card.  In addition, we send you a letter to let you know that your card number has possibly been compromised and that a new card is on the way.  At this point we will be happy to close your card upon your request.  When your new card arrives you should call Oregon Community Bank & Trust and speak to one of our Personal Bankers.  The Personal Banker will activate your card and set your PIN.  Please be prepared to provide personally identifying information.  In addition please see below for some suggestions on ways to help keep your personal and financial information safe. 

  • Be sure to use unique passwords for all financial online accounts. Never share or duplicate usage of your password, account number, PIN or answers to security questions.
  • Monitor all of your financial accounts and report any suspicious activity, such as false or multiple charges, to Oregon Community Bank & Trust immediately.
  • Do not save credit or debit card, banking account or routing numbers, or other financial information, on your computer, phone or tablet.
  • Be vigilant about using a password on mobile devices. Be sure to set your devices to automatically lock after a selected period of time to ensure no one can access your smartphone, tablet or laptop.
  • Do not provide your secure financial information over the phone or Internet if you are unsure of who is asking for it. Contact Oregon Community Bank & Trust directly by phone, send us a secure message within our online banking site, or stop in to speak with someone in person. Remember, Oregon Community Bank & Trust will never contact or text you asking for personal or banking information. Assume any unsolicited text, email, or phone request is fraudulent.

Be aware of the location of your mobile devices (smartphones, tablets) at all times. Only log on financial websites when you have a secure, safe and trusted Internet connection.  Never access your financial data on a public WIFI network.

Please click here for more information.  As always, thank you for your business.

 

 

Debit Card Security Guidelines

 

In our busy lives today convenience and speed are key.  Checkbooks are cumbersome to carry and it takes extra time to write out a check and have it verified by the cashier.  In addition, many people pay bills and make purchases electronically using the internet.  As a result, consumers are writing fewer checks and using their debit cards more.  At Oregon Community Bank and Trust we are happy to provide our customers with debit cards, but we want to remind our customers that a debit card is a privilege and as such there is some responsibility involved in owning and using a debit card.

In recent months there has been a substantial increase in debit card fraud.  Much of the fraud has been caused by criminal activity unrelated to misuse of the card.  However, there are incidences of debit card fraud that could have been avoided if proper security guidelines had been followed. Oregon Community Bank and Trust customers are not liable for debit card fraud as long as the loss of the card and/or fraudulent transactions are reported in a timely manner. Once a debit card transaction has been “authorized”, which means the merchant has communicated with the ATM/debit card network and gotten an approval, (which is just a verification of a sufficient balance), it cannot be reversed except in rare circumstances.  Unfortunately, the funds involved in fraudulent transactions are seldom recovered.  It is up to the issuing financial institution to absorb the costs associated with debit card fraud.  This leads to higher fees for all banking customers. Please keep in mind that if fraud occurs due to misuse of the card, the bank reserves the right to refuse replacement of the card.

 In an effort to keep our customers’ cards secure and bank fees to a minimum we ask that you follow the below guidelines when using your debit card:

  • Keep your card in a secure place at all times and notify the bank immediately if your card is lost or stolen.
  • Never let anyone else use your card or PIN, do not write your PIN on the card.
  • Avoid using your debit card online.  Use a credit card or a direct debit to your checking account (sometimes referred to as an online check).  Credit card transactions and checking account transactions can be reversed in the case of fraud and you have greater legal protection if goods are defective or don’t arrive.
  • Don’t use your debit card to purchase items from infomercials or 800 number television ads.  These types of merchants are known for double billing and enrolling customers in subscription services that are only noted in very fine print.
  • Do not use your debit card for online payment services.  Use your checking account number or a credit card.
  • Notify the bank immediately if you notice transactions on your account that you don’t recognize.  We can help you to verify the charges and we can close the card immediately to eliminate further fraud if necessary.

If you are traveling out of the area please let us know.  We can note travel dates and locations on your card record in order to avoid any disruption in your use of the card.

The USA PATRIOT Act requires all financial institutions to obtain, verify and record information that identifies each person who opens an account or changes an existing account.